Refund policy

Return and Refund Policy

At Bio Ghar Store, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Eligibility for Returns:

• You may return items within 14 days of receiving your order.
• To qualify for a return, items must be unused, in their original packaging, and in a resalable condition.

Return Process:

1. Contact our customer service team at bioghar.lb@outlook.com to initiate the return process.
2. Provide your order number and details about the item(s) you wish to return.
3. Once your return request is approved, you will receive instructions on how to return the item(s).

Refunds:

• Refunds will be processed within 5-7 business days after we receive the returned items.
• The refund will be issued to the original payment method used for the purchase.

Exclusions:

• Some items, such as personal care products that have been opened or used, may not be eligible for return.